"Customer Service! This is the 2nd pair of sandals that I have had refurbished....Your service is excellent! I am more than happy with the work that was done, my shoes look and feel new again! Your company has an excellent customer service, keeping me posted along the way and making me feel good that I just tossed my favorite shoes in a bag in the mail! I have recommended this service to whomever wears Mephisto! Great work! thanks again!"
"Just a short note to complement the technician(s) that worked on my shoes. It was hard to tell the difference from the new ones I just bought... great job... I'm very pleased and satisfied. Wonderful workmanship! Thank you."
"WOW!!!!!!!! Just got my shoes back and wonder if you sent me a new pair rather than repaired the old ones...Wonderful craftsmanship with that great and glorious fit... A tad too cold to wear them outside right now but can't take them off in the house.. Thanks VERY much for your wonderful work."
"Wow wow wow. My sandals look wonderful. I missed them and glad to have them back. Thank you."
"The sandals are super! Thanks so much for an excellent job."
"My Mephistos look amazing!! Great job. Thanks."
"Received my shoes on Tuesday 6-25-13. They look great and I sure will feel great. I just want to say THANK YOU!"
"Hello Don, I wanted to take a second to thank you and whomever else worked on my shoes. You did a fantastic job. They are as good as brand new. I'll look forward to wearing them for another 10 years! Many thanks!!!"
"I received my refurbished scandals today––the quality work was beyond my expectations. My favorite well-worn scandals are new again. Thank you for a wonderful job. A customer for life."
J Dennis K.
"I just wanted to thank you and everyone else involved with resoling my shoes. When I opened the box I thought at first, you sent me a new pair of shoes. Now that I have been wearing them for a while they feel great. Very nice job and thank you again for your professionalism in your craft."
"My sandals came back a few weeks ago - they are great - the refurbishment job you do is beyond belief! Thank you! Know I just wish you still made that style, as I would love another pair in a different color."
"Thank you, I received the shoes today and look and feel great! I mailed another pair to you today. Happy New Year!"
Charles L., Happy customer!
"I would like to thank everyone who took part in resoling my favorite Mephisto sandals. I couldn't believe my eyes when I opened the box - they looked brand new! And they feel like brand new also! The level of quality and craftsmanship is incredible. It was as if I was looking at them for the first time at the shoe store I found them in while on vacation years ago in Canada.
This entire experience was even more special because I received them on Christmas Eve during a family gathering at my house, and when I opened the box I was completely speechless. My family said they never saw me so stunned before, and after I caught my breath I explained how Mephisto offers a resoling program. They were surprised also because they've seen me wear these sandals for the past 11 years, and how I wouldn't give them up. These "Elka with backstrap" style sandals are extremely comfortable, and I've gotten so many compliments throughout the years.
I am truly grateful and so happy that you were able to resole my sandals, and thank you all so very much.
Best regards for a very Happy New Year!"
"Received my shoes today. . .they did a super job. . .like new! Thank you! I really enjoy wearing these shoes."
"Just wanted to tell you that I received my sandals yesterday. They sent a brand new pair. I was shocked but very happy. Your customer service was wonderful! I will not hesitate to order another pair of your beautiful shoes. In today's world, good customer service is rare but greatly appreciated. Please pass my compliments on and I wish all of you a blessed fall and winter season."
"Wow! They look like brand new shoes! Best value ever! Thank you."
"I received my refurbished sandals today. Thank you very much for your professionalism and AMAZING job of refurbishing my favorite sandals. They are everything I hoped for and more. I can't believe I didn't even know that this could be done with the mess I sent you. In the meantime, I purchased another pair in Black (Sam) and it's a toss up which I like better!!!! Thanks for your fantastic sandals, service and workmanship. Have you ever heard the old adage "you get what you pay for". Well guess what, It's true! Thanks again from a "raving fan"! All the best!"
"I just want to say, THANK YOU!! Received my pair of shoes, and they looked absolutely fantastic! Best, wearing these shoes everyday now is like walking on air....you did such a fantastic job. Thanks for a wonderful service."
"Excellent results on my Mephisto refurbishment; I'm so impressed.. Kudos to ALL of you!"
"Dear Don, thank you so much. These belong to my son who is in the Air Force. If they could speak, the stories they would tell. Bet my son is the only officer who wears Mephisto shoes with his uniform! Attached is a photo of him shaking hands with the President wearing your shoes (his other pair of Mephisto shoes)"
"Your company performed far above my expectations from my first telephone call to the return of my oldest and favorite pair of Mephisto Hurrikan Spinnakers. Everyone I spoke to was so informative and pleasant.unlike so many telephone contacts these days. And the shoes are better than new. I promise to be your customer for all my days. Thank you for the excellent service."
"My wife's Mephisto loafers were purchased in Montreal a dozen years ago, she wore them seemingly forever, and then sentimentally (I think) they sat in the closet for years. Recently I wondered if they could be resoled and a search pulled up your website. I didn't expect much, but in a speedy and positive response to my query I also received pictures of a sole that would be substituted since the originals were no longer available. I took a chance and won big! The nubuck appears in nearly pristine condition. The sole work and overall quality of the job is outstanding and the cost is a steaming hot deal. Thank you for the excellent service from start-to-finish."
"Got my shoes back today with the "Jump" soles and they now feel like walking shoes and not hiking boots like before. Thank you for doing such a superb job. These are quality shoes from a quality company with quality employees! I couldn't be happier!"
"My Mephisto "Rush" shoes were refurbished; I received my shoes back last week and I am totally amazed at the wonderful job your team has done. My shoes look and feel like brand new. I was a bit concerned when I shipped them out but I am a customer for life now. The service was fast and the refurbishment of my shoes exceeded my expectations. Thank you so much."
"Just wanted to send you a quick note to express my satisfaction with my resoled Mephistos. I am happy that your organization provides the opportunity to have these great shoes revived/revitalized. Please forward this note to those who need to know."
"You all might want to pass my comment on to your repair team. You should know that I find the refurbishing job to be excellent and made the shoes probably better than what they were like when they were new. Thank you."
"Just a brief note to let you know the shoes arrived and I'm very pleased with the resoling and refurbishment. The shoes look like new and are quite comfortable. Thank you."
"I received both pair of walking shoes you resoled for me. I am so pleased with the work that I wanted to write and thank your team. A job well done is a rare thing in the world today. A job beautifully done is even rarer. Your group at Mephisto did a spectacularly good job for on my shoes--which I had worn to a fare-thee-well. Thank you and please thank them for such great work!"
"Just received my Spinnaker boat shoes back from being resoled. When I opened the box I thought you sent me a new pair of shoes. Great job everyone."
"My shoes arrived this date and the restoration was excellent. I am extremely pleased. They are literally like the day I purchased them. Thank you very much for the work and efforts of your staff. They should last many more years."
"I received my re-soled Mephisto boots several months back and have been meaning to tell you how pleased I am with the worksmanship. The soles are brand-new; the boots are polished; the shoelaces are new; the cedar shoe trees are beautiful. I was so happy to see my beloved boots in such a resurrected condition that I almost cried! Thank you for your excellent work."
"Thank you for the extraordinary attention to detail in your recent resole of my Mephisto Hurrikan boat shoes. They arrive today and are virtually new shoes. The care and attention even extended to the packing for return. An outstanding job in all aspects."
"I received my sandals back today, and the quality of the refurbishment far exceeded what I had expected! Thank you very much for the excellent job that you did restoring sandals that I thought were destined for the charity pile. I will definitely be recommending your company to other Mephisto owners."
"I just wanted to thank you for the great job in refurbishing my Mephistos. I thought they were beyond repair, but they came back like new! In addition, your customer service is extraordinary at every stage - from the ease of sending the shoes postage paid, to the email that you received them, getting a check-in phone call to confirm a choice in the work, an email letting me know my Mephistos were being shipped to me...and they came within 2 days of that. The overall turnaround time fulfilled my expectations. Thanks for the terrific service and outstanding repair work. I couldn't be happier!"
"I've worn my newly repaired Mephisto sandals and want to say thank you for the fine repair and amazing service. When I am in need of further repairs, I'll look forward to working with you again."
"Don, I now have both my resoles. They look like new. You are magicians! Many Thanks, and best regards."
"I sent my 10 year old Mephisto in for refurbishing and was amazed at what I got back! Fantastic, good for another 100k miles. Thank you."
"I am impressed with the quality on the first pair of Mephisto shoes you repaired. I received them a few weeks ago and once again was reminded there's no substitute for fine craftsmanship. I've had these since 1987, and they are just like new again..Thanks again and keep up the good work."
"First - million of thanks! Second: there was telepathy between us - as I was talking with your associate who told me that you are not available right now, I received your e-mail.... Thank you Olga very-very much having so much patience with me. Mephisto should be proud and happy to have you working with them!"
"I just received a pair of Match walking shoes that received basic resole service. Thank you! All I heard about MEPHISTO's resole service, that it will make well worn shoes new again, was true. My worn out shoes were completely restored and revitalized, they are all NEW again indeed! MEPHISTO's quality control must be thorough as each shoe had a tag with a barcode and information regarding my order printed on it. I was also impressed by the careful packaging MEPHISTO did for my shoes. Overall I was very much impressed by the courteous and professional service MEPHISTO has provided. Thanks again!"
"They are amazing! You guys did an excellent job on my favorite shoes!!! I do so appreciate this service.
"I received my Mephisto shoes that you refurbished and they are terrific. Should be good for another 100 miles!"
"I received my rejuvenated sneakers today and they are like a brand-new pair. Wonderful job. Thank you and Happy Holidays."
"Thank you all for the great service! I have all three pairs of my refurbished shoes and they look like new! Thanks again."
"My refurbished Elka sandals arrived yesterday. Thank you for making them look like brand new. I am so pleased with the workmanship. What a painless procedure for me. Thank you again."
"Thank you--the shoes arrived today and I love them--good job--I sure missed my Mephisto so bably I went to Nordstroms and bought another pair."
"WOW - I can't believe how the shoes looks - did you send me new shoes? They look like brand new!!!"
"The shoes arrived and the work was special, just like a new pair of shoes. Thank you for a great job and the timing was good too. I would be barefoot without Mephisto. Best Wishes to all, as we move into another season."
"Got my shoes returned to me today and they are fantansic. I am so pleased with the result. I wear them alot and now they are refreshed thanks to the staff. Cant wait to put them on! Many thanks again."
"Wow! My sandals came back and I am amazed! Thank you! I love it! The shoes are brand new! I like that you all refurbish shoes rather than having to throw them out."
"It is so nice to deal with a company that not only cares for their customers shoes but also care for their soles!"
"The shoes arrived - my husband thinks they are fabulous - like brand new! Thank you."
"Thank you Ms. Garcia, I received my shoes yesterday. They look wonderful. I regret that I didn't send them sooner!!! Thank you so much."
"I just received my shoes that I had your company re-sole. I am so amazed by how they look. The shoes look so good that I thought you just gave me new shoes. THANK YOU...for the incredible work!! You definity have my repeat business. Aloha."
"I received my sandals in the mail yesterday, and they look beautiful. I put them on, and they feel amazing, too. Thank you so much for the time and effort you put into resoling my shoes, and ensuring that they would be returned to me in a timely manner. The service I have received here is what I have come to respect from Mephisto. It is a large part of why I will continue to be a Mephisto shoe-wearer & recommend the product to others."
"I just got my shoes and sandals back this spring. Your company not only did A FANTASTIC JOB but got them back to me sooner than I expected because I depend on them so much! THANK YOU AGAIN!!"
"I would like you to forward my appreciation to the person who completed the order for resoling and refinishing of a pair of shoes I sent in. Ther work was perfect, including careful attention to a few small stitching areas that needed to be repaired. The shoes look like new, and I expected at least some problems with teh repair. Congratulations on a job well done!!!"