Mephisto Shoe Repair
Customer Service: 866-349-7653


Most Mephisto footwear is designed to be resoled. However due to the extensive number of Mephisto styles, there are some exceptions to turn-around time and availability:

Approximately 85% of Mephisto soles are kept in stock for refurbishment orders. Normal turnaround time is 4-6 weeks. For non-stock soles and insoles, refurbishment order completion may take 2-4 months due to lead-time of orders which originate from Mephisto worldwide headquarters in Sarrebourg, France.

Occasionally the original outsole is no longer available, but a substitute exists. Mephisto Resoling will substitute a comparable sole but only after customer approval. In some cases no replacement components exist, usually due to the age of the shoe or if a style has been discontinued in France. In this event Mephisto will return your footwear along with payment.

In any of these cases, the customer will be contacted by a representative from Mephisto Resoling either in writing or by phone. Please call toll-free 1-866-FIX-SOLE with any questions.

Please note that Mephisto Resoling is not responsible for footwear lost on incoming shipment. Customers may be able to add insurance to the postage-paid mailing bag (See your local USPS post office).




We strive to give our customers the best shoe repair service possible so they will be driven to tell others about us. Testimonials are key to helping new customers understand what we are all about. We would be grateful if you take a moment to share your experience!

"Walking shoes received this evening, the handcrafted resoling & repair is outstanding. Thank you!"

L. Wayne G.

"My boots have arrived and all I can say is thank you, thank you, thank you! These boots have traveled the world, worked in the kitchen with me and been essential winter wear for nearly 15 years. I had a great previous experience with your team (resoling my every day kitchen shoes-now also 15 years old) and was confident in your work. You have exceeded my expectations. The boots are as good as new yet fit perfectly once again. The new foot bed is super comfortable and I am once again mobile with Mephisto style in this frigid Vermont winter. I look forward to another 10 years of hard use. Outstanding work!"

David H.

"My beloved Mephisto shoes, bought in France (a model not available in the USA), lost a strap-closure snap when I took a bad fall. The snap was so unusual that no local shoe store could repair or replace it. Finally, a Mephisto dealer nearby suggested that I try NuShoe, apparently a Mephisto-authorized repair shop. I emailed them, and Sandra was tremendously helpful. She asked me for photos of the problem, which I attached. A couple of days later, Olga walked me through the correct way to fill out my online repair order form, emailed me a printed return label, detailed how to send the shoes--and then told me there would be no charge for repairing the Mephistos (as is the case with the guarantee in France), and I would only have to pay the shipping charges of $6 each way, which was done by credit card. It took a couple of weeks, but they came home to me two days ago with beautiful, high-quality repair work all done! I am most impressed. $12 is a small price to pay to have factory-level repair work done to my favorite little walking shoes."

Elona M.

"Fantastic job, I couldn't believe it! they were like brand new! Thanks so much."

Jean A.

"Just wanted to share a quick note about how satisfied I am with the shoe repair you did for me. The shoes look phenomenal - they appear brand new! Everyone in the family ooh’d and aah’d when they saw them. Thanks so much."

Jason L.

"Dear Mephisto Resoling, I received my shoes back from you about two weeks ago but haven't had time to get back to you because of the holidays. It was my first experience having my shoes repaired this way. But I can't thank you enough for restoring my shoes. They are great and I'm glad to have them back. You people did a wonderful job so thank you again and I hope you all have a wonderful new year."

Richard F.

"You guys amaze me. To think I was seriously contemplating hitting the trash can this go-around with my very old deck shoes would have been an incredible mistake. I seem to be on a 10 year Comprehensive Shoe Repair schedule with these shoes and you never let me down with your high quality work (and a great value). This is why I buy Mephisto. Thanks to the team, you can tell they take pride in their hard work."

Curt R.

"Just received both pair. Super Job. Thank you sooo much."

Lynn S.

"Thank You for the update I received my first pair back yesterday and want to let you know I'm astounded at what a good job you did on the refurbishment. Outstanding work. I will definitely be send in others Thank You Again."

Judy D.

"Just received both pair of my Mephisto sandals. The blue pair looks soooo much better than when I sent them. Thank you for a job well done. This is the third time for a resole for the blue pair; they are my favorite pair of sandals. Thank you again."

Lynn S.

"I received my Mephistos yesterday and your team did a terrific job! Well worth the cost, and they're already broken in!!"

Mike S.

"Just got my Mephisto Match pair back after a basic resole. This was my 11th order with your company and you've done a great job with each one. Thanks very much for extending the life of all my Mephistos!"

Ed M.

"Safely received on Friday Oct 3. Very nice job!!!! Very pleased."

Vivian D.

"My shoes feel and look wonderful, Thank you."

Joanne D.

"Thank you very much for the excellent resole job of the Cape Cod shoes. You have renewed my faith in the Mephisto brand shoes. The shoes look great -- like new. Again, thank you!"

Kathy M.

"Once again, I thank you so very much for the beautiful work. Please pass on my gratitude to the workers who worked magic on my shoes. I've had both my gray and my black shoes for well over 10 years and they've been refurbished a few times. I'm turning 71 in a couple months...I think my shoes may outlive me, for heaven's sake. You are simply the best."

Susan R.

"Just a note of thanks. My shoes are beautiful again and I am very grateful for your workmanship and for standing behind your great product. Please pass this message to all who had a part in this order."

Steve S.

"I just had a pair of Vinson style sandals refurbished and they look and feel as good as the day I bought them in 2001. Thanks very much on the great craftsmanship."

Keith S.

"This was the best investment I have made since purchasing my first new pair of Mephisto shoes many years ago. The service has been first class all the way, and my shoes are like new. The high-quality shoe trees were a very nice surprise as well. Many thanks to all of you at Mephisto Resole for this outstanding service."

Robert R.

"I did not believe that these were the shoes that I sent in, as the shoes that were returned to me were every bit as good as brand new. I highly recommend Mephisto Resole."

Bill S.

"My shoes arrived today and I am just thrilled with the work which was done. Thank you."

Gayle R.

"I could not believe the quality refurbishment of my original Mephisto Sharks (that I replaced my German "B" sandals for more comfort). These were now used for yard work since I had 2 newer pair of Sharks. I took a chance and was astonished at the high quality of return that looks like new and will now allow me to send my 2nd pair of Sharks in for refurbishments. Unbelievably good!"

James C.

"Thank you for a fine job, well done and quickly. Also appreciate your keeping me informed. Good company, good shoes."

S. L Elliot

"WOW!!!!!!! I recently received my 16 year old Mephisto "Holiday" walking shoes back. Thank you so much. They look and feel brand new!!! Thanks."

Donna M.

"Just to let you know that I have received several compliments on my "new" sandals:)! They look beautiful and are so comfortable I don't need to switch to athletic shoes when I take walk breaks. Really appreciate the refurbish option being available. Please tell your crew - both customer service and the folks actually doing the refurbishing - thank you."

Marilyn D.

"Thank you very much. The shoes arrived yesterday and look beautiful. (My husband hasn't tried them yet.) Sincerely,"

Florence J.

"I have worn your shoe almost every day for 18 years. This is hands down one of the most comfortable and durable shoes I have ever worn. After all these years it has been one of my best value purchases also. I just wanted to thank you for providing such an excellent product, service, and good friend. I have just received back my shoes and once again they are ready to serve like new. Thank you again."

Paul H.

"I have reeived my first pair and WOW, you do a really remarkable job. Thank you all."

Sandra M.

"I want to say thank-you for doing such a great job on my Match shoes. They look brand-new! I am so glad to know about your service, and you may be sure that I will continue to use it in the future. Thanks again."

John A.

"I sent you two pairs of sandals to restore in May. I have the brown pair. They came in the mail weeks ago. They look FABULOUS! My feet thank you immensely. Everyone thinks I have new shoes; actually they are. What a wonderful job. Thanks."

Marquita A.

"I am so totally thrilled with the refurbishment you did on my sandals. I would never had expected that they look so good!!!! and the fact that they are no longer available makes them even more "special". I took before and after pictures. Thank you so very much."

Constance C.

"I just received my refurbished Sharks, and, as-advertised, my very worn and paint-flecked sandals look brand new. I immediately put them on my feet, and I am now once again enjoying the most comfortable footwear I have ever worn. Thanks for a great job."

Jim D.

"I had sandals resoled ans refurbished this summer and am very pleased with your craftsmanship."

Jocelyn B.

"My refurbished sandals arrived a couple of days ago. They are just like new. You did such a wonderful job! Thank you! Will be sending you my Shark sandals next week. Very happy customer!"

Rick F.

"I don't know what to say. when I sent off my mephisto shoes (a few weeks ago), I didn't expect a miracle. I had worn these shoes all winter long, in rain, snow, dirt, grease, tar, and worse. well, I just got these back and they look literally brand new! I couldn't believe the excellent quality of the repair, just outstanding. Will definitely do more business with your firm in the future."

Peter K.

"Just wanted to let you know that your team did an awesome job. Love my shoes! Like new."

Nels S.

"Your team just did a complete shoe refurbishment for my dad's Mephisto’s and he was blown away by the results. He says they look brand new and the attention to detail (especially the stitching) was perfect. He takes his footwear pretty seriously, too, and I told him I'd let you know about his experience. Please pass along a big thank you from him to your shoe engineers. Thanks again."

Jonathon B.

"I received my refurbished Sharks. Well done. Thanks for putting in the heel stop. They look great! Thanks a lot."


"Sir and Ma’am, got my boots today. WOW. They look brand new. Thank you for making my old boots new again. This was well worth the cost and the wait. AWESOME."


"Thank you so very much for the beautiful refurbish repair you did to my sandals--they are like new! My feet are happy again! I am not to wear flip flops so I am glad to have these back. My other pair of sandals came also and they are like new!"

Nancy F.

"Thank you Sylvia, I received my sandals and they are great! I just wanted to tell you that Courtney Salgado helped me with my order and I really appreciated her assistance. I will be sending another pair in the near future. Thank you again."


"Just wanted to drop a quick note thanking you for helping me get my newly re-soled shoes back. They arrived yesterday and look great. Can't wait to wear them around Tokyo. Thanks."

Matt C.

"I just got my shoes back and they are like brand new!!!! Thank you so much!!!!"

Sandra B.

“Dear Mephisto Shoe Resoling Dept., I received my resoled shoes late last week and wanted to write to let you know what an outstanding job you performed on my shoe repair. I could not be happier with your quality work. Thank you so much. I consider Mephisto to be a first class company and look forward to my next purchase.”

Jeffery W.

"Received today. Wonderful job! They look great! And sooner than expected. Than you!"

Bill L.

"Absolutely stunned to receive my refurbished nautic shoes think how close I came for tossing them out! They are just great, what a fine job by your craftspeople.”

Louis M.

"I just received my shoes back today from you and I am extremely pleased with them. They look like new shoes and I can't thank you enough. I never expected to be so happy with them and it was worth the wait. You will be hearing from me again when I need my newest pair resoled. Meanwhile I feel like I have three new pairs of Mephistos instead of two."

Barbara K.

"Customer Service! This is the 2nd pair of sandals that I have had refurbished....Your service is excellent! I am more than happy with the work that was done, my shoes look and feel new again! Your company has an excellent customer service, keeping me posted along the way and making me feel good that I just tossed my favorite shoes in a bag in the mail! I have recommended this service to whomever wears Mephisto! Great work! thanks again!"

Nina S.

"Just a short note to complement the technician(s) that worked on my shoes. It was hard to tell the difference from the new ones I just bought... great job... I'm very pleased and satisfied. Wonderful workmanship! Thank you."

John C.

"WOW!!!!!!!! Just got my shoes back and wonder if you sent me a new pair rather than repaired the old ones...Wonderful craftsmanship with that great and glorious fit... A tad too cold to wear them outside right now but can't take them off in the house.. Thanks VERY much for your wonderful work."

James F.

"Wow wow wow. My sandals look wonderful. I missed them and glad to have them back. Thank you."

Kathryn E.

"The sandals are super! Thanks so much for an excellent job."

Eileen M.

"My Mephistos look amazing!! Great job. Thanks."

Brendan K.

"Received my shoes on Tuesday 6-25-13. They look great and I sure will feel great. I just want to say THANK YOU!"
"Hello Don, I wanted to take a second to thank you and whomever else worked on my shoes. You did a fantastic job. They are as good as brand new. I'll look forward to wearing them for another 10 years! Many thanks!!!"

Tommy C.

"I received my refurbished scandals today––the quality work was beyond my expectations. My favorite well-worn scandals are new again. Thank you for a wonderful job. A customer for life."

J Dennis K.

"I just wanted to thank you and everyone else involved with resoling my shoes. When I opened the box I thought at first, you sent me a new pair of shoes. Now that I have been wearing them for a while they feel great. Very nice job and thank you again for your professionalism in your craft."

Karl R.

"My sandals came back a few weeks ago - they are great - the refurbishment job you do is beyond belief! Thank you! Know I just wish you still made that style, as I would love another pair in a different color."

Carol S.

"Thank you, I received the shoes today and look and feel great! I mailed another pair to you today. Happy New Year!"

Charles L.

"I would like to thank everyone who took part in resoling my favorite Mephisto sandals. I couldn't believe my eyes when I opened the box - they looked brand new! And they feel like brand new also! The level of quality and craftsmanship is incredible. It was as if I was looking at them for the first time at the shoe store I found them in while on vacation years ago in Canada.

This entire experience was even more special because I received them on Christmas Eve during a family gathering at my house, and when I opened the box I was completely speechless. My family said they never saw me so stunned before, and after I caught my breath I explained how Mephisto offers a resoling program. They were surprised also because they've seen me wear these sandals for the past 11 years, and how I wouldn't give them up. These "Elka with backstrap" style sandals are extremely comfortable, and I've gotten so many compliments throughout the years.

I am truly grateful and so happy that you were able to resole my sandals, and thank you all so very much.

Best regards for a very Happy New Year!"

Margaret G.

"Received my shoes today. . .they did a super job. . .like new! Thank you! I really enjoy wearing these shoes."


"Just wanted to tell you that I received my sandals yesterday. They sent a brand new pair. I was shocked but very happy. Your customer service was wonderful! I will not hesitate to order another pair of your beautiful shoes. In today's world, good customer service is rare but greatly appreciated. Please pass my compliments on and I wish all of you a blessed fall and winter season."


"Wow! They look like brand new shoes! Best value ever! Thank you."


"I received my refurbished sandals today. Thank you very much for your professionalism and AMAZING job of refurbishing my favorite sandals. They are everything I hoped for and more. I can't believe I didn't even know that this could be done with the mess I sent you. In the meantime, I purchased another pair in Black (Sam) and it's a toss up which I like better!!!! Thanks for your fantastic sandals, service and workmanship. Have you ever heard the old adage "you get what you pay for". Well guess what, It's true! Thanks again from a "raving fan"! All the best!"


"I just want to say, THANK YOU!! Received my pair of shoes, and they looked absolutely fantastic! Best, wearing these shoes everyday now is like walking on did such a fantastic job. Thanks for a wonderful service."


"Excellent results on my Mephisto refurbishment; I'm so impressed.. Kudos to ALL of you!"

Mary N.

mephisto shoes"Dear Don, thank you so much. These belong to my son who is in the Air Force. If they could speak, the stories they would tell. Bet my son is the only officer who wears Mephisto shoes with his uniform! Attached is a photo of him shaking hands with the President wearing your shoes (his other pair of Mephisto shoes)"

Frances L.



"Your company performed far above my expectations from my first telephone call to the return of my oldest and favorite pair of Mephisto Hurrikan Spinnakers. Everyone I spoke to was so informative and pleasant.unlike so many telephone contacts these days. And the shoes are better than new. I promise to be your customer for all my days. Thank you for the excellent service."

Larry K.

"My wife's Mephisto loafers were purchased in Montreal a dozen years ago, she wore them seemingly forever, and then sentimentally (I think) they sat in the closet for years. Recently I wondered if they could be resoled and a search pulled up your website. I didn't expect much, but in a speedy and positive response to my query I also received pictures of a sole that would be substituted since the originals were no longer available. I took a chance and won big! The nubuck appears in nearly pristine condition. The sole work and overall quality of the job is outstanding and the cost is a steaming hot deal. Thank you for the excellent service from start-to-finish."


"Got my shoes back today with the "Jump" soles and they now feel like walking shoes and not hiking boots like before. Thank you for doing such a superb job. These are quality shoes from a quality company with quality employees! I couldn't be happier!"


"My Mephisto "Rush" shoes were refurbished; I received my shoes back last week and I am totally amazed at the wonderful job your team has done. My shoes look and feel like brand new. I was a bit concerned when I shipped them out but I am a customer for life now. The service was fast and the refurbishment of my shoes exceeded my expectations. Thank you so much."


"Just wanted to send you a quick note to express my satisfaction with my resoled Mephistos. I am happy that your organization provides the opportunity to have these great shoes revived/revitalized. Please forward this note to those who need to know."


"You all might want to pass my comment on to your repair team. You should know that I find the refurbishing job to be excellent and made the shoes probably better than what they were like when they were new. Thank you."

Wayland T.

"Just a brief note to let you know the shoes arrived and I'm very pleased with the resoling and refurbishment. The shoes look like new and are quite comfortable. Thank you."

Martin M.

"I received both pair of walking shoes you resoled for me. I am so pleased with the work that I wanted to write and thank your team. A job well done is a rare thing in the world today. A job beautifully done is even rarer. Your group at Mephisto did a spectacularly good job for on my shoes--which I had worn to a fare-thee-well. Thank you and please thank them for such great work!"

Margaret H.

"Just received my Spinnaker boat shoes back from being resoled. When I opened the box I thought you sent me a new pair of shoes. Great job everyone."

William H.

"My shoes arrived this date and the restoration was excellent. I am extremely pleased. They are literally like the day I purchased them. Thank you very much for the work and efforts of your staff. They should last many more years."

Eric E.

"I received my re-soled Mephisto boots several months back and have been meaning to tell you how pleased I am with the worksmanship. The soles are brand-new; the boots are polished; the shoelaces are new; the cedar shoe trees are beautiful. I was so happy to see my beloved boots in such a resurrected condition that I almost cried! Thank you for your excellent work."

Regina M.

"Thank you for the extraordinary attention to detail in your recent resole of my Mephisto Hurrikan boat shoes. They arrive today and are virtually new shoes. The care and attention even extended to the packing for return. An outstanding job in all aspects."

Jim W.

"I received my sandals back today, and the quality of the refurbishment far exceeded what I had expected! Thank you very much for the excellent job that you did restoring sandals that I thought were destined for the charity pile. I will definitely be recommending your company to other Mephisto owners."


"I just wanted to thank you for the great job in refurbishing my Mephistos. I thought they were beyond repair, but they came back like new! In addition, your customer service is extraordinary at every stage - from the ease of sending the shoes postage paid, to the email that you received them, getting a check-in phone call to confirm a choice in the work, an email letting me know my Mephistos were being shipped to me...and they came within 2 days of that. The overall turnaround time fulfilled my expectations. Thanks for the terrific service and outstanding repair work. I couldn't be happier!"

Robin B.

"I've worn my newly repaired Mephisto sandals and want to say thank you for the fine repair and amazing service. When I am in need of further repairs, I'll look forward to working with you again."

Wanda K.

"Don, I now have both my resoles. They look like new. You are magicians! Many Thanks, and best regards."

Jim U.

"I sent my 10 year old Mephisto in for refurbishing and was amazed at what I got back! Fantastic, good for another 100k miles. Thank you."

Mike C.

"I am impressed with the quality on the first pair of Mephisto shoes you repaired. I received them a few weeks ago and once again was reminded there's no substitute for fine craftsmanship. I've had these since 1987, and they are just like new again..Thanks again and keep up the good work."


"First - million of thanks! Second: there was telepathy between us - as I was talking with your associate who told me that you are not available right now, I received your e-mail.... Thank you Olga very-very much having so much patience with me. Mephisto should be proud and happy to have you working with them!"


"I just received a pair of Match walking shoes that received basic resole service. Thank you! All I heard about MEPHISTO's resole service, that it will make well worn shoes new again, was true. My worn out shoes were completely restored and revitalized, they are all NEW again indeed! MEPHISTO's quality control must be thorough as each shoe had a tag with a barcode and information regarding my order printed on it. I was also impressed by the careful packaging MEPHISTO did for my shoes. Overall I was very much impressed by the courteous and professional service MEPHISTO has provided. Thanks again!"


"They are amazing! You guys did an excellent job on my favorite shoes!!! I do so appreciate this service.


"I received my Mephisto shoes that you refurbished and they are terrific. Should be good for another 100 miles!"

Bob T.

"I received my rejuvenated sneakers today and they are like a brand-new pair. Wonderful job. Thank you and Happy Holidays."


"Thank you all for the great service! I have all three pairs of my refurbished shoes and they look like new! Thanks again."

Mark L.

"My refurbished Elka sandals arrived yesterday. Thank you for making them look like brand new. I am so pleased with the workmanship. What a painless procedure for me. Thank you again."

Yvonne B.

"Thank you--the shoes arrived today and I love them--good job--I sure missed my Mephisto so bably I went to Nordstroms and bought another pair."

Glynn P.

"WOW - I can't believe how the shoes looks - did you send me new shoes? They look like brand new!!!"

Rayleen C.

"The shoes arrived and the work was special, just like a new pair of shoes. Thank you for a great job and the timing was good too. I would be barefoot without Mephisto. Best Wishes to all, as we move into another season."

Darren G.

"Got my shoes returned to me today and they are fantansic. I am so pleased with the result. I wear them alot and now they are refreshed thanks to the staff. Cant wait to put them on! Many thanks again."

Mary R.

"Wow! My sandals came back and I am amazed! Thank you! I love it! The shoes are brand new! I like that you all refurbish shoes rather than having to throw them out."


"It is so nice to deal with a company that not only cares for their customers shoes but also care for their soles!"


"The shoes arrived - my husband thinks they are fabulous - like brand new! Thank you."

Shirley P.

"Thank you Ms. Garcia, I received my shoes yesterday. They look wonderful. I regret that I didn't send them sooner!!! Thank you so much."

Carleton H.

"I just received my shoes that I had your company re-sole. I am so amazed by how they look. The shoes look so good that I thought you just gave me new shoes. THANK YOU...for the incredible work!! You definity have my repeat business. Aloha."

Shawn W.

"I received my sandals in the mail yesterday, and they look beautiful. I put them on, and they feel amazing, too. Thank you so much for the time and effort you put into resoling my shoes, and ensuring that they would be returned to me in a timely manner. The service I have received here is what I have come to respect from Mephisto. It is a large part of why I will continue to be a Mephisto shoe-wearer & recommend the product to others."

Aletta C.

"I just got my shoes and sandals back this spring. Your company not only did A FANTASTIC JOB but got them back to me sooner than I expected because I depend on them so much! THANK YOU AGAIN!!"

Gerry F.

"I would like you to forward my appreciation to the person who completed the order for resoling and refinishing of a pair of shoes I sent in. Ther work was perfect, including careful attention to a few small stitching areas that needed to be repaired. The shoes look like new, and I expected at least some problems with teh repair. Congratulations on a job well done!!!"

Garth O.


We strive to give our customers the best shoe repair service possible so they will be driven to tell others about us. Testimonials are key to helping new customers understand what we are all about. We would be grateful if you take a moment to share your experience!



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