PLEASE READ CAREFULLY
Most Mephisto footwear is designed to be resoled. However due to the extensive number of Mephisto styles, there are some exceptions to turn-around time and availability:
Approximately 85% of Mephisto soles are kept in stock for refurbishment orders. Normal turnaround time is 4-6 weeks. For non-stock soles and insoles, refurbishment order completion may take 2-4 months due to lead-time of orders which originate from Mephisto worldwide headquarters in Sarrebourg, France.
Occasionally the original outsole is no longer available, but a substitute exists. Mephisto Resoling will substitute a comparable sole but only after customer approval. In some cases no replacement components exist, usually due to the age of the shoe or if a style has been discontinued in France. In this event Mephisto will return your footwear along with payment.
In any of these cases, the customer will be contacted by a representative from Mephisto Resoling either in writing or by phone. Please call toll-free 1-866-FIX-SOLE with any questions.
Please note that Mephisto Resoling is not responsible for footwear lost on incoming shipment. Customers may be able to add insurance to the postage-paid mailing bag (See your local USPS post office).